Frequently Asked Questions (FAQs) – Orders, Shipping & Product Information

❓ Frequently Asked Questions (FAQs)

What is your returns policy?

Email us at getvarsityjacket8@gmail.com for returns and refund requests on unused items within 30 days. We respond within 24 hours with instructions specific to your case.

Shipping costs are covered only if the product is damaged, faulty, or delivered incorrectly. Send a picture of the product via email, and we will replace it with shipping covered.

How long will it take to ship my order?

Orders are dispatched within 48 hours (Monday to Friday). Standard delivery is 5-6 business days (Monday to Friday).

When will I receive my order?

Delivery times vary. Our courier operates 9am-5pm Mon-Fri, excluding holidays. Expect delivery within the stated timeframe on business days.

What should I do if I haven’t received my order?

Contact us at getvarsityjacket8@gmail.com if your order is delayed. Our team will locate your order and advise on next steps within one business day.

What if I receive a defective order?

If your product is damaged or faulty, email us a picture at getvarsityjacket8@gmail.com. We will replace it and cover shipping costs.

How do I make changes to an order I’ve already placed?

Orders not yet in shipment may be changed or canceled. Contact us via email before dispatch to modify your order.

Where are you located?

Get Varsity Jacket is located at: Flat 46e 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP.

How is the product made? Where do the materials come from?

We source products only from brands that are fully transparent about their processes, including workplace conditions, material sourcing, and ethical/sustainable practices.

How do I ensure I order the right size?

Use our size chart for the best fit. Selecting the correct size guarantees a comfortable and snug fit.

How do I contact your company if my question isn’t answered here?

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard) and PayPal.

How do I track my order?

Use the tracking number from your email on the courier’s website to track your parcel.

How do you pack items for safe transport?

Orders are packed securely to ensure they arrive undamaged.

How do I know my payment has been received?

Order confirmation for credit card, PayPal, or Stripe payments indicates successful payment.

Are there international taxes or duties?

All fees during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

Customer Support

Email: getvarsityjacket8@gmail.com

Phone: +44 7380 304006